Privacy Policy
Your privacy is our priority. This policy explains how we collect, use, and protect your information when you use NanoPDF services.
Files Never Stored
Your files are automatically deleted within 1 hour of processing
End-to-End Security
All data encrypted with industry-standard AES-256 encryption
No Content Access
We never read, analyze, or share the content of your documents
Information We Collect
Account Information
When you create an account, we collect your name, email address, and encrypted password.
File Processing Data
We temporarily process your files to provide our services. Files are encrypted during processing and automatically deleted within 1 hour.
Usage Analytics
We collect anonymous usage statistics to improve our services, including page views, tool usage, and error reports.
Technical Information
We automatically collect IP address, browser type, device information, and access logs for security and functionality purposes.
How We Use Your Information
Service Provision
To process your files, maintain your account, and provide customer support.
Communication
To send you important service updates, security notifications, and respond to your inquiries.
Service Improvement
To analyze usage patterns and improve our tools, features, and user experience.
Legal Compliance
To comply with applicable laws, regulations, and respond to lawful requests from authorities.
Data Security & Protection
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
File Deletion
Your files are automatically and permanently deleted from our servers within 1 hour of processing.
Access Controls
We implement strict access controls and monitor all system access. Only authorized personnel can access systems containing user data.
Security Audits
We conduct regular security audits and penetration testing to ensure the highest level of protection.
Data Sharing & Third Parties
No File Sharing
We never share, sell, or analyze the content of your files. Your documents remain private and confidential.
Service Providers
We work with trusted third-party providers for infrastructure, payment processing, and analytics. All providers are bound by strict data protection agreements.
Legal Requirements
We may disclose information if required by law, court order, or to protect the rights and safety of our users and the public.
Business Transfers
In the event of a merger, acquisition, or sale, user data may be transferred as part of the transaction, subject to the same privacy protections.
Your Privacy Rights
Access & Portability
You can access and export your account data at any time through your account settings.
Data Correction
You can update or correct your personal information through your account or by contacting support.
Account Deletion
You can delete your account at any time. All associated data will be permanently removed within 30 days.
Marketing Opt-out
You can unsubscribe from marketing communications through the unsubscribe link or account settings.
Data Retention
File Processing
Files are automatically deleted within 1 hour of processing completion.
Account Data
Account information is retained while your account is active and for 30 days after deletion.
Usage Logs
Anonymous usage statistics and security logs are retained for up to 2 years for service improvement and security purposes.
Payment Records
Payment transaction records are retained for 7 years to comply with financial regulations.
International Users & GDPR Compliance
For users in the European Union and other regions with data protection laws, we provide additional rights and protections:
- Data Minimization: We collect only the minimum data necessary to provide our services
- Lawful Basis: We process data based on legitimate interests, contract fulfillment, or consent
- Data Subject Rights: Full access, rectification, erasure, portability, and objection rights
- Data Protection Officer: Available at privacy@nanopdf.com for privacy-related inquiries
- Supervisory Authority: You have the right to lodge complaints with your local data protection authority
Questions About Privacy?
If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us.
Privacy Officer: privacy@nanopdf.com
General Support: support@nanopdf.com
Address: 123 Tech Street, San Francisco, CA 94105
Policy Updates
We may update this privacy policy from time to time. When we do, we will notify you via email and update the "last modified" date.
Current Version: 2.1
Effective Date: January 10, 2025
Previous Update: September 15, 2024